What to Expect at Your First Appointment with Us
We know it can be stressful to visit a new animal hospital for the first time. Knowing what to expect at your first appointment can help make the process more relaxed and pleasant for you and your pet.
1. Settle In & Complete The Form
When you arrive, you will be warmly greeted by our reception staff. We recommend arriving about 10 minutes early to fill out our New Patient Form. Alternatively, you can save time by completing the form online in advance.
2. Meet Your Veterinary Technician
The veterinary technician will review your animal companion's medical history and discuss your concerns about their health.
3. Your Pet's Examination
One of our veterinarians will see you next, examine your pet, answer any questions you may have, and discuss further diagnostics or recommended treatment. This is a great time to ask questions. Our team wants to make sure you’re completely comfortable with the information we’re providing.
4. Wrap-Up
Our veterinary technician will come back to wrap things up, provide you with helpful pet care information and answer any wellness and care questions you may have. Our front desk staff will process your payment and schedule any necessary follow-up appointments.
Our Pet Care Mission
Our team is dedicated to helping patients achieve the best possible quality of life.
We aim to do this while showing the utmost respect for you and your beloved companion. We believe that being responsible, helpful, fair, and honest will help us to best serve you and your dog or cat.
Our goal is to help pet parents feel welcome and appreciated while visiting our hospital and caring for each pet as though they are one of our own.
We proudly serve clients in Thornhill and from across the Toronto and North York Region. We are passionate about providing preventive care, client education, and comprehensive services with empathy and kindness.
Hospital FAQs
If you and your pets are new to our hospital and would like to learn more about our office policies, payment options, and appointment booking, please read through the answers to our hospital FAQs below.
- What types of payment options are available?
We accept payment by cash, Visa, MasterCard, and American Express.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- How can I access my pet's health records?
For our existing clients, we recommend downloading the Pet Page app, which lets you easily access your pet's complete health records, all in one convenient place.
- What types of animals do you treat?
We treat both cats and dogs at our animal hospital.
- Can you help with my pet insurance?
Our administrative team will be happy to help you fill out pet insurance forms for your companion's visit.