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Patient Information

Whatever the reason for your visit, our team at Smith Veterinary Hospital is dedicated to providing you and your beloved pets with a positive veterinary experience. 

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What to Expect at Your First Appointment with Us

We know it can be stressful to visit a new animal hospital for the first time. Knowing what to expect at your first appointment can help make the process more relaxed and pleasant for you and your pet.

1. Settle In & Complete The Form

When you arrive, you will be warmly greeted by our reception staff. We recommend arriving about 10 minutes early to fill out our New Patient Form. Alternatively, you can save time by completing the form online in advance.

2. Meet Your Veterinary Technician

The veterinary technician will review your animal companion's medical history and discuss your concerns about their health.

3. Your Pet's Examination

One of our veterinarians will see you next, examine your pet, answer any questions you may have, and discuss further diagnostics or recommended treatment. This is a great time to ask questions. Our team wants to make sure you’re completely comfortable with the information we’re providing.

4. Wrap-Up

Our veterinary technician will come back to wrap things up, provide you with helpful pet care information and answer any wellness and care questions you may have. Our front desk staff will process your payment and schedule any necessary follow-up appointments.

Our Pet Care Mission

Our team is dedicated to helping patients achieve the best possible quality of life.

We aim to do this while showing the utmost respect for you and your beloved companion. We believe that being responsible, helpful, fair, and honest will help us to best serve you and your dog or cat.

Our goal is to help pet parents feel welcome and appreciated while visiting our hospital and caring for each pet as though they are one of our own.

We proudly serve clients in Thornhill and from across the Toronto and North York Region. We are passionate about providing preventive care, client education, and comprehensive services with empathy and kindness.

Hospital FAQs

If you and your pets are new to our hospital and would like to learn more about our office policies, payment options, and appointment booking, please read through the answers to our hospital FAQs below.

New Patients Welcome

Our veterinary team treats all companion animals as if they were our own, dedicated to their lifelong health and comfort. Contact us today to schedule your pet's first appointment.

Contact Us

(905) 881-8310 Contact