Dr. Dana's Blog

SVH Appointment Policy:

The scheduled appointment is reserved specifically for your pet. Any change in this appointment affects many patients. If a cancellation is unavoidable, please call the office at least 24 hours in advance so that we may give that time to another patient. If an appointment is cancelled or broken with less than 24 hours notice, a $50 fee will be charged to your account. A broken appointment means a no show.

We strive to see all patients on time for their scheduled appointment. There are times when our schedule is delayed in order to accommodate an injured pet or an emergency. Please accept our apology in advance should this occur during your appointment. We will do the exact same if your pet is in need of emergency treatment.

We try to see everyone at the time they are scheduled for, not on a first-come, first-serve basis. This means that someone coming in after you may be seen before you. Do not panic, you will be seen on time for your appointment. If you are early, we are glad to see you sooner, as long as we do not cause someone else who is on time for their appointment to be delayed.

Please plan to arrive at least 5 minutes prior to your scheduled appointment. This will allow time to complete any additional paperwork and see your pet on time.

If you arrive 10 minutes or more late for your appointment, you may be asked to reschedule for the next available appointment time.

Again, please call at least 24 hours in advance if a cancellation is unavoidable so that we may give it to another patient.

If at any time you have questions, please feel free to ask our staff or call our office. We are here to help in any way we can.

We appreciate you entrusting your pet’s health to us.

Thank you